FAQ

  • Your group will always have sole exclusive use of Spa, there will be no other guests here. Staff give you maximum privacy but are on site for catering and therapies

  • Yes, we have many Muslim guests, and the Spa offers suitable privacy, plus we have an all-female therapy team. All our Spa catering is vegetarian, and we can offer non- alcoholic sparkling drinks.

  • Yes, we can offer a gift certificate for any value. All gift certificates are valid for one year from issue.

  • The Scented Garden is open to anybody over the age of 14. Minors to be accompanied by an adult.

  • Yes, you are welcome to bring additional snacks or drinks.

    There is a guest fridge where we provide water, sparkling water and fruit juice for you to help yourselves to during the day. Complimentary hot drinks are available throughout your visit.

    Guests are permitted to bring alcohol (excluding spirits), we do ask guests to limit their consumption of alcohol as exposure to the heat of the sauna and hot tub can make you more vulnerable to its effects.

  • Yes, we can cater for all allergies. On booking you will be sent a google form link where each guest can advise us of any dietary requirements. Please note all food is prepared with intolerances or allergies in mind, however we cannot guarantee that there are no trace elements.

  • Depending on the size of your group we ask for a £50 or £100 deposit with booking to secure your date. The balance is due a month before your visit.

  • For group cancellations made 30 days or more from your booking the deposit can be transferred to another available date within 12 months of your original booking. Excluding this deposit, any other monies paid will be refunded.

    For group cancellations made within 30 to 7 days of your booking, your deposit can be transferred to another available date within 12 months of your original booking. Excluding this deposit any other monies paid will be refunded less a £20 per person administration/cancellation fee

    For group cancellations made within 7 days of your booking no refund is due.

    If an individual guest cancels from a group booking we will refund them in full up to 7 days before a visit. Within 7 days 50% of their individual guest fee will be refunded. For cancellations made on the day no refund is due. Please note that a change in group numbers may impact the per person cost for the other guests.

  • We provide gowns and towels, so you will just need to bring your swimwear and some slip on shoes/slippers to wear around the Spa.

  • There is a driveway at the side of the building, you are welcome to park there. The entrance to the spa is at the top of the driveway on the left.